The post Top 10 Best Domestic Airlines in the USA in 2023 appeared first on TD (Travel Daily Media) Travel Daily.
The research carried out by the travel & luggage experts at Bounce analysed airlines across the USA on factors such as on-time arrival rates, cancelation records, customer ratings, and free luggage offerings to reveal the best and worst domestic airlines.
The Top 10 Best Domestic Airlines in 2023:
Rank
Airline
On-Time Arrivals
Cancellations
Meals score /5
In-flight entertain-
ment score /5
Seat comfort score /5
Staff service score /5
Free carry on allowance (kg)
Free checked domestic allowance (kg)
Free checked international allowance (kg)
Airline score / 10
1
Delta Air Lines
81.82%
1.96%
1,579,035
3
3
3
3
10
0
0
2
Southwest Airlines
71.77%
3.17%
1,338,883
3
2
3
3
–
46
46
3
Hawaiian Airlines
76.22%
0.64%
76,282
3
2
3
3
11.5
0
0
4
Alaska Airlines
79.05%
2.14%
403,325
3
2
3
3
–
0
0
5
United Airlines
79.11%
2.58%
1,448,829
2
2
2
2
–
0
23
6
American Airlines
77.43%
2.67%
1,999,100
2
2
2
2
18
0
0
7
JetBlue Airways Corporation
63.97%
3.33%
343,718
3
3
3
3
0
0
0
8
Spirit Airlines
73.13%
2.85%
266,681
1
1
2
2
0
0
0
9
Frontier Airlines Inc.
66.20%
2.65%
170,181
1
1
2
2
0
0
0
10
Allegiant Air LLC
64.08%
4.42%
117,670
2
1
2
2
–
0
0
1
Delta Air Lines
81.82%
1.96%
1,579,035
3
3
3
3
10
0
0
Delta Airlines is the highest-rated domestic airline in the United States, with an index score of 6.05. Delta recorded the highest % of on-time arrivals at 81.82% and one of the lowest cancellation rates at 1.96%. Delta Airlines also recorded the highest scores for its in-flight experience, earning a 3 out of 5 for its in-flight entertainment, meals, seat comfort, and staff service. It also recorded the lowest level of passenger complaints at just 2.66 per 100.
Southwest Airlines is the second highest-rated domestic airline in the 2023 Airline Index, with a score of 5.56. Southwest’s record for inflight experience was mostly positive, scoring 3 out of 5 for meals, seat comfort, and staff service, though the airline only collected a score of 2 out of 5 for its in-flight entertainment. Where the airline truly excels is its baggage allowance, with no weight restrictions on carry-on luggage. At the same time, economy class passengers can enjoy up to 46 kg of bags on domestic and international flights.
Hawaiian Airlines is the third-highest-ranked domestic airline in the United States, earning a score of 5.14 in this year’s airline index. The airline has the lowest cancellation rate of all domestic carriers at just 0.64% and a middling rate of on-time arrivals at 76.22%. There is no free checked luggage allowance for economy class passengers, though carry-on baggage can be up to 11.5kg. Hawaiian Airlines also excels in customer satisfaction, with a relatively low complaints rate of 3.58 per 100 passengers.
Further study insights:
Allegiant Air ranked as the worst domestic airline in the United States, with an overall score of 0.74 out of 10.
The post Top 10 Best Domestic Airlines in the USA in 2023 appeared first on Travel Daily.
