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SITA is upgrading Air France-KLM Group’s existing fleet of 400 self-service kiosks in Paris’ Charles de Gaulle, Amsterdam’s Schiphol airports and other hub airports in Europe, delivering new functionalities for passengers such as contactless and smartphone payments.
The kiosks are the cornerstone of Air France-KLM’s self-service offering and key to digitalizing the passenger experience. A vast majority of passengers rely on these touchpoints to manage their travel and help speed passenger through the check-in process. SITA’s new kiosks will offer improved payment features and are equipped for new digital functionality via the SITA Flex platform which allows it to connect seamless with mobile devices.
Using SITA’s standard TS6 kiosks, Air France-KLM can customize the kiosk to their specific customer needs without introducing complexity and cost. Thanks to the TS6 modular design, the airline group can switch out and change individual components years later, ensuring the longevity of the kiosks, making it easier for Air France-KLM to introduce new functionality, such as biometrics, in the future.
The new kiosks also include the SITA Common Use Payment Service that uses Payment Card Industry (PCI) compliant chip and pin terminals for acceptance of ancillary fees including via contactless cards and smartphones. This enables compliance to the EU PSD2 SCA law and providing end-to-end encryption of payment data as required by Payment Card Industry standards. This enables airlines and airports to reduce their PCI responsibilities while offering passengers greater payment options.
Pierre-Olivier Bandet, EVP Information Systems at Air France-KLM, said: “Today, our check-in kiosks across our hubs in Charles de Gaulle and Schiphol airports are a vital element of our self-service offering to our passengers. To deliver this we need a fleet of kiosks that are dependable, always available and easy for passengers to use. SITA has delivered on all three.”
Sergio Colella, SITA President for Europe, said: “With a continued growth in passenger volumes, digitalizing the passenger journey with new self-service options will be vital. This will help streamline the flow of passengers through the airport and give travellers more control over their journey. I am pleased that we were able to deliver to Air France-KLM a solution that is scalable to meet their passenger demand.”
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